Frequently Asked Questions

  • What makes CBC Solutions unique?

    CBC Solutions is a company that is invested the success of your business.  Our Consultants are Business Professionals, not technology geeks. We focus on how you do business, then align you with the best vendors, carriers and solution providers in the industry. We put each vendor through a detailed vetting process to make sure that they not only can do the job, but that they have their best assets available to you.

    We are your Virtual CIO; standing by to solve business solutions through technology, create a predictable budget and manage your technology services. If you aren't big enough to warrant a full scale IT department, we will connect you with a Managed Service Provider to keep costs down and efficiency up. If you already have an IT department, we'll work with you keep your IT operating at peak efficiency and providing you the solutions your business needs.

  • What can I expect on a typical engagement?

    We will spend a little time getting to know your business as part of our free initial consultation. This allows us to accurately define your business requirements and prioritize our efforts. After the initial consultation, we develop a Scope of Work that outlines in detail the services and technology solutions we recommend. We present that to you for approval, or to make any adjustments. We don’t start work until the project requirements, parameters and expectations are agreed upon by both of us. During the project, provide you with regular updates and on larger projects, you have access to our online Project Management application so you always know where you stand.

  • What are your fees?

    For our Telecommunications and Hosted Voice Solutions, we generally work just like brokers or agents in any other industry such as mortgage brokers or even travel agents. Our fees are paid by the company that you choose to do business with, so it costs YOU nothing. This allows us to stay 100% focused on the best technology solutions for you. You can focus on your core business without the worry of expensive consulting fees.

    For other services, including Strategic IT Planning and Cloud Computing, we work with you to create a budget that is affordable, either on a project basis, or an hourly basis, depending upon the scope of the engagement. Contact Us for your free 15 minute phone consultation to discuss your unique needs.

  • What makes your service different than other brokers?

    We are Trusted Advisors and Consultants, not just brokers. We work closely with your organization to analyze your Telecommunications, Voice and Cloud needs, and other technology solutions to put together a custom plan to meet your objectives. We want to earn your trust not just your transaction. Our goal is to support your business growth..

  • How do I get started?

    Getting started is easy. Just contact us for a free consultation. We get to know you and your business, then start the strategic IT planning process to move forward. Our auditing process helps you score areas of concern by how they relate to cost and risk so we know where to focus efforts to gain the maximum return.

  • How much money can I save?

    Every engagement is different, however most of our customers enjoy a 30-80% savings right off the top! Especially when it comes to Telecommunications. The FCC estimates that the average business is 92% likely to be overcharged by 20% or more if they haven’t had a telecommunication review in the past two years.

  • How do I know I'm getting the best deal?

    We are vendor-neutral. We find the top three deals in your area after a review of over 100 carriers and service providers nationwide, then we get them to compete with each other for your business. No other technology broker does this. Our pricing process is completely transparent. Also, we factor other value points in, such as Customer Service availability in your area, reliability, and other nuanced differences we're expert in.

  • How long does it take to get me a quote?

    We can usually get three or four comparative, budgetary quotes overnight. The final count will depend on the complexity of your situation and how many suppliers are needed as part of your business technology solution.

  • If I want to switch providers, can you help?

    Absolutely. We factor switching costs into every quote. This includes setup fees and any time you need to spend cutting over services. If you’d rather us do it, we will manage the entire switch at a reduced hourly rate. We will have a little or as much involvement as you want.

  • Do I have to sign a contract?

    With us? No. However, most providers will require a signed contract to deliver the services you chose. This protects you as well as it does them. However, there are a lot of little hidden items in contracts that a layman doesn’t know that can come back to bite. For example, auto-renew clauses state that if you don’t cancel the service within the timeframe and methodology specified, they can lock you into another year. But, as your trusted technical consultant, we guide you through the entire process and show you how to avoid these minefields.

  • How soon will I start seeing savings?

    If your current contract is in a state that allows us to terminate it, the cost savings are usually immediate, however when you factor in switching costs, it could take time. Our quoting system takes this into consideration and we show you what your cost savings will be over periods of: 30 days, 1 year, and contract lifetime for your budgeting purposes.

  • How long is the setup process on new service?

    It depends a lot on the type of service, carrier requirements and your area. We get guaranteed lead times from our top vendors and will address them on a case-by-case basis. All that being said, installs can range from 14-90 days. If lead time is an issue, we factor that into the upfront requirements so all parties are on the same page.

  • I'm moving, can you manage my Telecom issues?

    Absolutely, and we can do a lot more than that too. When moving an office, there are many components at play. Our expertise managing office moves includes all upfront issues as well as a strategy to get you connected as soon as possible and maintain business continuity in the process. We manage:

    • Turn-up of new circuits
    • Service moves
    • Phone system setup & move
    • Data protection
    • Movers that specialize in electronic equipment
    • New office setup
    • Conference room Audio/Visual
    • Project coordination
    • Retire and recycle legacy equipment
  • What other services do you offer?

    In addition to our brokerage and strategic planning services, CBC Solution is a holistic consulting firm. We coordinate all the services you need to run your business including:

    • Strategic IT Planning
    • Telecommunications Services
    • Cloud Computing
    • Hosted Voice
    • Network Building and Consulting
    • Vendor and Contract Management
    • Project Management
    • Life-cycle Management
    • Managed Services
    • Virtual CIO service

Free yourself from the worry of technology and get back to running your business today!